SHIPPING AND RETURNS
Shipping Information
Every Aqua Visions print is made to order, ensuring the highest quality and care go into every piece. Below are the estimated production and shipping times for your order:
Estimated Lead Times
| Location | Type | Standard Production + Shipping | Express Production + Shipping |
|---|---|---|---|
| NSW / VIC / QLD / ACT / SA | Metro | 1.5 - 3 Weeks | 1 Week |
| Regional | 2 - 3 Weeks | 2 Weeks | |
| WA / NT / TAS | All Areas | 3 - 4 Weeks | 3 Weeks |
| Pickup (Sydney) | Collection from Roselands 2196 NSW | 1 - 2 Weeks | 2 - 3 Working Days |
(Last updated: 12th Feb 2025)
Additional Information
- Lead times include both production and transit times.
- Public holidays and holiday closure periods may affect production times.
- While we aim to meet the estimated timeframes, these are guides only, and we can’t guarantee exact delivery dates.
- All prints are custom-made to order, and some pieces may take longer to produce than others. If you have a tight deadline, reach out to us—we’ll do our best to accommodate.
- You’ll receive a tracking notification once your order has been completed and shipped.
- Deliveries typically take place Monday to Friday, between 9 AM - 5 PM. If you require special delivery arrangements, let us know.
- Shipping costs are calculated at checkout.
- By placing an order, you authoriSE your parcel to be left at your door unless you select "Signature Required" at checkout.
- Any damage during transit is covered under warranty. However, theft or missing items are only covered if "Signature Required" was selected.
If you have any questions, feel free to reach out—we’re happy to help!
RETURNS & CANCELLATIONS
Can I return or exchange my print?
If you are not completely satisfied with the quality of your purchase from Frameshop, you may return it within 7 days of receiving the product for a full refund of the product price. Please note that all return-related expenses are the responsibility of the customer. Due to the handmade and custom nature of our products, returns typically cannot be resold and may be discarded.
We strive to match the colours of our frames, mats, and other products on our site to their real-life counterparts. However, colour variations may occur due to differences in device calibrations. We cannot be held responsible for minor colour variations, but for significant discrepancies, please send us a picture for further assessment.
Can I cancel my order?
If you change your mind or made a mistake while your order is still in process, we will try to make the necessary adjustments. If the order is partway through production, we will notify you of any additional costs based on the work already completed.
Unfortunately, we cannot accept returns or make changes to custom-made items that have already been shipped or delivered. However, please contact us, and we will do our best to assist you.
I made a mistake in my order—can I change it?
If you need to update your shipping address or details, reach out ASAP, and we’ll do our best to help before production starts.